Returns Policy

The customer is obliged upon receipt to unpack and check the products to confirm the absence of defects. In the event that they exist, he is entitled to reject to rerceive the item and return it to the distributor or to announce the existence of aesthetic defects within a period of seven (7) calendar days from receipt of the product directly to our company.

Right of customer's right of withdrawal without reason

  • The Customer has the right to withdraw from the purchase within a period of 14 calendar days from the date he receives the goods. In this case, the customer is only responsible for the shipping costs.
  • The Customer must make a written and/or electronic declaration of withdrawal within the above period by sending an email to
  • The customer must return the product exactly in the condition in which it was received, with all the accompanying documents (receipt/invoice) and its packaging in excellent condition.
  • The company is obliged to pay the price received immediately after receiving the product. The refund to the customer will be made according to the corresponding method of payment for the product and in consultation with the customer. Especially in the case of debiting via credit card, the company will be obliged to inform the Bank of the cancellation of the transaction and the bank will carry out any act provided for on the basis of the contract it has drawn up with the customer. Following this information, the company does not bear any responsibility for the time and method of execution of the offset, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, his money will be refunded to him from the store where he picked up the product.

Withdrawal is NOT possible under the following conditions:

  • As long as the products that have been processed based on the desired dimension, eg carpets, runners.
  • In case the products have been used or returned damaged or incomplete. The company has the technical means to check the products and reserves the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally set off all or part of its claim against the customer.

Product returns due to delivery error

In all cases in which other than the sold items are delivered, by type or quantity, or a feature that has previously been agreed upon in writing with the company is missing, the customer returns the products for inspection and ascertainment of the error. In this case, the costs of returning the products to the company as well as the costs of resending to the customer are paid by the company as long as the method of return proposed by the company is followed.

Returns of defective products:

  • The return of products, which are considered to be defective upon delivery, will be accepted within seven (7) calendar days of their delivery to the customer. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In these cases the following applies:
    • The product is received and checked to determine the defect reported by the customer.
    • Provided that they have previously been received and checked by the company, the item will be replaced with a similar new one, or in case of non-availability with another new product of the same quality and price, otherwise if the customer does not wish for a replacement, a refund of the original purchase will be made. The refund is made in the same way as the customer's initial payment.
    • The shipping costs both for the return of the products to the company and for the re-promotion of the replaced product to the customer are paid by the company.
    • In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally set off all or part of its claim against the customer.

Back to the store in person

In this case you can visit our store with the product and, after the product's condition has been checked by the responsible employee, he himself will guide you on what to do next.

Return by courier

  • Pack the product in its original or other similar packaging.
  • Place inside the package the document in which you tell us how you want us to resolve the financial outstanding, if the product is deemed eligible for return.
  • Send the package through the courier agency from which you received your order. We remind you that the return costs are paid by the company in case of wrong shipment or defective product, while in case of unjustified withdrawal and within the above time limits they are borne by the customer.

We would like to point out that in case the product does not meet the aforementioned conditions, it will be returned to the sender at the sender's expense. For more information we are always at your disposal by phone at +00 2310 813392 or by e-mail at